Mazidul Hakim — IT Systems Manager

Manifest / 01

About

Senior IT leader with 17+ years' experience owning IT strategy, operations and cybersecurity for multi-branch, multi-entity organisations — currently leading the group technology function for an international shipping and logistics business. I build and run distributed onshore/offshore teams, own technology budgets, and partner directly with senior leadership to turn business growth priorities into a clear, funded technology roadmap.

My track record is taking full ownership of a technology function and transforming it: replacing legacy network infrastructure with a modern SASE architecture, delivering a full cloud migration, and embedding ITIL-aligned governance — while staying close enough to the technical detail to be the escalation point when it counts.

Career highlights

$2.4M+ / 11 branchesOwns IT strategy, budget and operations for a global shipping and logistics group
MPLS → Fortinet SASERemoved single points of failure across every branch
Azure cloud migrationCompute, virtual desktop, identity and device management
Essential 8 programGroup-wide cybersecurity uplift at lower licensing cost

Manifest / 02

Skills & systems

Cloud & identity

Microsoft Azure (VMs, AVD, AD)
AWS · Microsoft 365 · Intune
Entra ID · SSO · CyberArk · MFA

Network & security

Fortinet SASE · NextGen Firewall
Cisco Core & Catalyst 9200
Aruba · Meraki · Palo Alto

Cybersecurity

CrowdStrike · Microsoft Defender
Microsoft Sentinel · Menlo Security
Essential 8 · DLP · AI governance

Data, AI & automation

Microsoft Copilot · IDP
Snowflake · Power BI
CargoWise · SharePoint workflows

Virtualisation & DR

VMware ESXi · Hyper-V · Citrix
Azure Backup · multi-region DR
Druva · AWS-based DR

Leadership

Distributed onshore/offshore teams
Budget ownership ($2.4M+)
Vendor & contract negotiation

Manifest / 03

Experience

IT Systems Manager

// PIL Australia, Melbourne

Jan 2024 — Present

Own a $2.4M+ annual IT budget and end-to-end responsibility for infrastructure, networks, cloud, cybersecurity, applications and devices across 11 branches
Led the shift from legacy MPLS to Fortinet SASE, and directed a full Azure cloud migration (compute, AVD, identity, Intune)
Built a group-wide cybersecurity program aligned to Essential 8, consolidating tooling while cutting licensing cost
Established ITIL-aligned incident, change and problem management across the group

Senior Systems Analyst

// PIL Australia, Melbourne

May 2019 — Jan 2024

Led IT operations across Australia and New Zealand branches and offshore teams in India and the Philippines, working closely with PIL Singapore Head Office. Strengthened cybersecurity and led the transition to cloud infrastructure. Promoted to IT Systems Manager.

ICT Coordinator

// Shire of Ashburton, WA

Jul 2018 — May 2019

Headed an IT team and a $1.8M annual budget, maintaining 99.9% network/system uptime while reducing costs through project-managed upgrades.

Information Systems Administrator

// Shire of Ashburton, WA

Oct 2014 — Jul 2018

Headed the IT Service Desk supporting 250+ users across 14 locations, cutting third-party ICT reliance and delivering annual savings over $100K. Promoted to ICT Coordinator.

IT Support Officer

// Shire of Murray, WA

Oct 2012 — Sep 2014

Provided technical support and troubleshooting for internal staff systems and networks.

Manifest / 04

Qualifications & certifications

Education

Master of Information Technology — Edith Cowan University
Grad. Dip. Internet Computing — Edith Cowan University
Diploma of Management — Challenger Institute
Bachelor of Computer Application — Bangalore University

Certifications

ACS Certified Technologist
Certified Cisco Meraki Network Operator
Cisco ICND1/ICND2 (CCNA) · Exinda ECNA
Palo Alto Next-Gen Firewall (PAN-OS)

Mazidul
Hakim.