17+ years in IT leadership · Uptime 99.9%

Mazidul
Hakim.

IT Manager — Technology & Infrastructure Leadership

Senior IT leader with 17+ years turning technology functions around — network modernisation, cloud migration and cybersecurity uplift across complex, multi-site organisations.

17+
Years in IT leadership
$2.4M+
Annual IT budget owned
11
Branches supported
99.9%
Network uptime
Manifest / 01

About

Senior IT leader with 17+ years' experience owning IT strategy, operations and cybersecurity for multi-branch, multi-entity organisations — currently leading the group technology function for an international shipping and logistics business. I build and run distributed onshore/offshore teams, own technology budgets, and partner directly with senior leadership to turn business growth priorities into a clear, funded technology roadmap.

My track record is taking full ownership of a technology function and transforming it: replacing legacy network infrastructure with a modern SASE architecture, delivering a full cloud migration, and embedding ITIL-aligned governance — while staying close enough to the technical detail to be the escalation point when it counts.

Career highlights

  • $2.4M+ / 11 branchesOwns IT strategy, budget and operations for a global shipping and logistics group
  • MPLS → Fortinet SASERemoved single points of failure across every branch
  • Azure cloud migrationCompute, virtual desktop, identity and device management
  • Essential 8 programGroup-wide cybersecurity uplift at lower licensing cost

I judge every technology decision by the business outcome it drives — not the shine of the tool. Uptime and security are the baseline; the job is turning IT into something the business can actually grow on.

Manifest / 02

Skills & systems

Cloud & identity

  • Microsoft Azure (VMs, AVD, AD)
  • AWS · Microsoft 365 · Intune
  • Entra ID · SSO · CyberArk · MFA

Network & security

  • Fortinet SASE · NextGen Firewall
  • Cisco Core & Catalyst 9200
  • Aruba · Meraki · Palo Alto

Cybersecurity

  • CrowdStrike · Microsoft Defender
  • Microsoft Sentinel · Menlo Security
  • Essential 8 · DLP · AI governance

Data, AI & automation

  • Microsoft Copilot · IDP
  • Snowflake · Power BI
  • CargoWise · SharePoint workflows

Virtualisation & DR

  • VMware ESXi · Hyper-V · Citrix
  • Azure Backup · multi-region DR
  • Druva · AWS-based DR

Leadership

  • Distributed onshore/offshore teams
  • Budget ownership ($2.4M+)
  • Vendor & contract negotiation
Manifest / 03

Selected projects

Infrastructure modernisation

Challenge

Aging on-prem server and storage infrastructure with no real disaster recovery.

Action

Replaced with Dell modular servers and EMC storage, new L3 Cisco switching, repurposed legacy hardware into a DR site, deployed VEEAM backup.

Result

Eliminated single points of hardware failure and stood up working disaster recovery for the first time.

Cybersecurity uplift

Challenge

Fragmented security tooling and inconsistent access control across a distributed workforce.

Action

Deployed Fortinet NGFW, client VPN, org-wide MFA, password management, and moved email security to a cloud platform.

Result

Consolidated the security stack and gave the business real-time vulnerability visibility for the first time.

Cloud & collaboration migration

Challenge

On-prem Exchange was a single point of failure with no modern collaboration tooling.

Action

Migrated to Microsoft 365 (Exchange Online, Teams, SharePoint), rolled out Azure AD and hybrid cloud storage.

Result

Modernised collaboration company-wide and removed dependency on aging on-prem mail infrastructure.

Cloud backup & disaster recovery

Challenge

Backup and recovery was manual, slow, and not cloud-resilient.

Action

Implemented cloud-based backup integrated with AWS, plus SaaS backup for Office 365 data.

Result

Cost-efficient, compliance-ready data protection with far faster, more reliable recovery.

Network & WAN redesign

Challenge

Legacy managed WAN limited flexibility and reliability across branch sites.

Action

Directed upgrade to fibre connectivity across all sites and transition to a cloud-managed gateway.

Result

Higher availability and simpler, centrally managed network operations across every branch.

Virtualisation overhaul

Challenge

Aging server hardware and legacy virtualisation platform were constraining performance.

Action

Replaced with Tier 1 hardware, migrated to Hyper-V, upgraded server OS and mail platform.

Result

Improved performance and stability by up to 50%.

Manifest / 04

Experience

IT Systems Manager
// PIL Australia, Melbourne
Jan 2024 — Present
  • Own a $2.4M+ annual IT budget and end-to-end responsibility for infrastructure, networks, cloud, cybersecurity, applications and devices across 11 branches
  • Led the shift from legacy MPLS to Fortinet SASE, and directed a full Azure cloud migration (compute, AVD, identity, Intune)
  • Built a group-wide cybersecurity program aligned to Essential 8, consolidating tooling while cutting licensing cost
  • Established ITIL-aligned incident, change and problem management across the group
Senior Systems Analyst
// PIL Australia, Melbourne
May 2019 — Jan 2024
Led IT operations across Australia and New Zealand branches and offshore teams in India and the Philippines, working closely with PIL Singapore Head Office. Strengthened cybersecurity and led the transition to cloud infrastructure. Promoted to IT Systems Manager.
Earlier career
// ICT Coordinator & Information Systems Administrator, Shire of Ashburton · IT Support Officer, Shire of Murray
2012 — 2019
Seven years building the technical and leadership foundation for everything above — from frontline support to heading an IT team and a $1.8M budget, cutting third-party costs by $100K+/year while maintaining 99.9% uptime.
Manifest / 05

Qualifications & certifications

Education

  • Master of Information Technology — Edith Cowan University
  • Grad. Dip. Internet Computing — Edith Cowan University
  • Diploma of Management — Challenger Institute
  • Bachelor of Computer Application — Bangalore University

Certifications

  • ACS Certified Technologist
  • Certified Cisco Meraki Network Operator
  • Cisco ICND1/ICND2 (CCNA) · Exinda ECNA
  • Palo Alto Next-Gen Firewall (PAN-OS)
Manifest / 06

Let's connect.

Reach out about IT leadership, cloud & network modernisation, cybersecurity, or logistics tech.